how to return


The customer has the right to return products back to H.J. MUSE. The consumer need to give H.J. MUSE notices of the wanted return of new or unused products within 14 days of notice to the company from the delivery date. The consumer has additional 14 days in order to make the shipment of the return products to the company.

Degradation products

When purchasing products from H.J. MUSE the consumer accept the terms of 100% degradation of used products. The customer will only receive money refund if the returned product is unused.

The 14 days period begins after receipt of this instruction via email, but under no circumstances earlier than the customer has received the goods. In order to comply with the 14 days period of notice and 14 days shipping periode, the goods must be shipped as new and unused within this period.

H.J. MUSE will only cower the shipping cost when returning products is a result of our fault.
Products can only be returned if they are still in their original packages.
When returning products the full paid amount will be returned when H.J. MUSE have received the products.
H.J. MUSEwill only refund to the credit card that was used when placing the order. (This is to prevent fraud)

Return information

Please contact us by email if you want to return a product and you will receive a return number:

Products must be returned to:
Vedbaek Strandvej 468A
2950 Vedbaek